Healthcare CRM Software Built for Behavioral Health Admissions

Transform Your Admissions Process With Purpose-Built Healthcare CRM Software

Navix CRM is the leading healthcare CRM software designed specifically for addiction treatment centers and behavioral health facilities. Unlike generic platforms that force you to adapt your workflows, Navix is purpose-built for the unique challenges of behavioral health admissions - from first inquiry to bed assignment and beyond.

  • HIPAA Compliant
  • SOC 2 Certified
  • 4.8★ G2 Rating

Admissions Teams Are
Drowning in Manual Work

Your admissions coordinators shouldn't spend half their day stuck on hold with insurance companies. Every minute wasted on manual verification is a minute a patient waits for life-changing treatment. When referrals get lost in spreadsheets and leads slip through the cracks, you're not just losing revenue - you're missing opportunities to help people in crisis.

Without unified behavioral health admissions software, your team operates in the dark. Marketing can't prove ROI. Admissions can't track conversion rates. Leadership lacks the visibility needed for strategic decisions. Meanwhile, competitors with modern systems are converting leads faster and growing smarter.

Healthcare CRM Software That Actually Works for Behavioral Health

Navix CRM eliminates the bottlenecks that slow down admissions. Our addiction treatment CRM combines lead management, automated insurance verification, and referral tracking into one seamless platform - no juggling multiple systems or waiting on integrations that never quite work.

Convert Faster With Intelligent Automation

Automated workflows reduce time-to-admission by up to 60%. When a lead comes in, Navix automatically routes it to the right coordinator, triggers insurance verification, and keeps everyone on track with smart reminders. Every second counts when someone is ready for treatment - Navix ensures your team never misses a moment.

Manage Smarter With Unified Visibility

Whether you run one facility or oversee a multi-state network, Navix gives you complete oversight without sacrificing local flexibility. Our multi-location healthcare management dashboards show you exactly what's happening across your organization while empowering each facility to operate efficiently.

Grow Confidently With Data-Driven Insights

Stop guessing which marketing channels work. Navix tracks every lead from source to admission, showing you which campaigns, referral partners, and team members drive results. Make budget decisions based on actual cost per admission - not assumptions.

Everything Your Admissions
Team Needs

Lead and Referral Management That Never Drops the Ball

Your referral management system healthcare needs to handle complexity without creating chaos. Navix provides full pipeline visibility with color-coded stages, customizable workflows, and drag-and-drop simplicity. See every lead from inquiry to admission in one unified dashboard.

Intelligent lead routing automatically assigns new inquiries based on program type, bed availability, insurance type, and location. No more manual sorting or delayed responses. Navix ensures the right coordinator gets each lead immediately, improving response times and conversion rates.

Track every referral source - physician networks, alumni, detox centers, sober living facilities, and professional partners. Measure referral quality and conversion rates to nurture your most valuable relationships. Our mobile app keeps coordinators connected whether they're at networking events, visiting partners, or working remotely.

Automated Insurance Verification That Saves Hours Daily

Insurance verification shouldn't take 2-4 hours per patient. Our automated insurance verification software connects with 1,200+ payers for real-time eligibility checks. Get detailed benefits breakdowns - in-network versus out-of-network rates, deductibles, co-insurance, out-of-pocket maximums, and

pre-authorization requirements - in minutes instead of hours. Once verification completes, Navix automatically triggers the next steps: scheduling assessments, sending financial agreements, and coordinating transportation. No manual handoffs means no delays. VOB data flows directly into your billing system, reducing claim denials and accelerating reimbursement.

Campaign Performance Tracking That Proves Marketing ROI

Marketing directors need concrete data, not vague metrics. Navix provides multi-channel attribution across Google Ads, Meta advertising, organic search, referral partners, events, and direct mail. Calculate your true cost per admission by channel and campaign. Compare

Google Ads performance against referral partnerships and organic traffic to make informed budget decisions. UTM parameter tracking captures performance down to individual ad campaigns, keywords, and landing pages. Test messaging variations and optimize continuously. Not all leads are equal - Navix tracks lead quality metrics like show rates, conversion rates, length of stay, and insurance acceptance rates by source, helping you invest in channels that deliver high-intent, high-value patients.

Multi-Location Management Built for Growth

Managing multiple facilities shouldn't mean juggling separate systems. Navix provides enterprise-level oversight with location-specific flexibility. View aggregate performance across all locations in real time - admissions volume, conversion rates, average time-to-admission, and team productivity. Customize admissions workflows, VOB requirements, and

team permissions by location while maintaining corporate visibility. Support residential, IOP, PHP, detox, and sober living programs within one system. Generate executive reports that roll up data from every location for board presentations and investor reporting. Role-based permissions ensure appropriate access for corporate leadership, regional directors, facility administrators, and front-line staff.

Analytics That Drive Better Decisions

Transform admissions data into actionable insights. Monitor conversion rates by referral source, lead type, insurance carrier, and admissions coordinator. Identify exactly where leads drop off in your funnel. Set benchmarks and track improvement over time. Measure team productivity - calls made, emails sent, follow-ups

completed, conversions achieved. Identify coaching opportunities and recognize top performers. Use historical data to predict patient length of stay based on insurance type, program level, and clinical presentation, optimizing bed utilization and revenue forecasting.

Build custom dashboards tailored to your leadership team's priorities. Track census, pipeline health, referral partner activity, marketing ROI, or any combination of metrics. Schedule automated reports for weekly, monthly, or quarterly delivery.

Seamless Integration With Your Existing Technology Stack

Navix CRM works with the healthcare technology you've already invested in - no rip-and-replace required. We integrate with major EMR/EHR systems - including Kipu Health, Qualifacts CareLogic, AZZLY Rize, Sunwave Health, Valant, BestNotes, AdvancedMD, and Welligent. Billing and RCM integration includes Navix RevFlow, Change Healthcare, Waystar, Availity, Office Ally, Kareo, and SimplePractice.

Connect your marketing platforms - Google Ads, Meta Business Suite, CallRail, HubSpot, Mailchimp, ActiveCampaign, and SEMrush. Communication tools include Twilio for SMS and voice, RingCentral, Zoom, Microsoft Teams, Slack, and Google Workspace. Insurance verification partners include iVerify, Experian Health, Availity, Change Healthcare Eligibility, and Waystar.

Why Choose Navix Over Generic Healthcare CRMs?

Generic platforms like Salesforce Health Cloud require months of implementation and expensive consultants to configure for behavioral health workflows. All-in-one EMR and CRM solutions force you to replace your entire clinical system. Navix is the optimal middle ground - purpose-built for behavioral health admissions, quick to implement, and designed to integrate with your existing tools.

We're built specifically for behavioral health, include native automated VOB, offer native Google and Meta campaign tracking, provide unlimited multi-location dashboards, implement in 2-4 weeks (not months), use transparent per-user pricing, and assign dedicated customer success managers with 24/7 support.

Built for Every Role in Your Organization

Admissions Coordinators manage 50+ leads weekly without missing follow-ups. Automated reminders keep them on track, call scripts guide conversations, and VOB results appear in seconds. Conversion rates increase while handling more leads than ever.

Marketing Directors finally have proof of which campaigns drive admissions and which waste budget. Track exact cost per admission by channel, ad group, and keyword. Reallocate budget from underperforming campaigns to increase qualified leads while reducing overall spend.

Operations Leaders see everything in one dashboard instead of compiling reports from multiple facilities. Real-time corporate dashboards update automatically. Compare performance across facilities, identify capacity issues before they become problems, and make strategic decisions based on actual data instead of assumptions.

Trusted by 200+ Behavioral Health Facilities Nationwide

Navix has helped treatment centers cut VOB time by 75%, increase conversions by 40% in 90 days, and transform multi-location operations. Our clients report happier admissions teams, clearer marketing ROI, and better strategic decision-making. With a 4.8/5 G2 rating based on 127 reviews, we're recognized as the best healthcare CRM software for behavioral health.

Transparent Pricing for
Every Facility Size

Starter Plan

$149/user/month (billed annually)

Perfect for single-location facilities with under 50 admissions monthly. Includes core CRM with pipeline management, automated VOB up to 100 verifications monthly, basic reporting and analytics, email and phone support, mobile app access, and standard EMR and billing integrations.

Professional Plan ⭐ Most Popular

$249/user/month (billed annually)

Ideal for growing programs with 50-200 admissions monthly. Everything in Starter plus unlimited automated VOB, Google Ads, and Meta campaign tracking, advanced analytics with custom reports, multi-location support up to 3 locations, referral source performance tracking, priority support with a dedicated account manager, and team productivity dashboards.

Enterprise Plan

Custom Pricing

Lead and Referral Management That Never Drops the Ball

Built for multi-location networks with 200+ admissions monthly. Everything in Professional plus unlimited locations and facilities, corporate-level dashboards and

reporting, custom workflow automation, API access for custom integrations, white-label reporting, dedicated Customer Success Manager, priority implementation and onboarding, and quarterly business reviews. All plans include HIPAA compliance, SOC 2 certification, daily automated backups, 99.9% uptime SLA, free implementation and onboarding, unlimited user training, and free software updates.

Ready to Transform Your
Admissions Process?

Join 200+ behavioral health facilities using Navix CRM to convert more patients, eliminate administrative bottlenecks, and scale smarter. Schedule a personalized demo to see exactly how Navix can streamline your admissions workflow, automate insurance verification, and deliver the marketing insights you need to grow.

Navix CRM is the leading patient admissions tracking software for addiction treatment centers and behavioral health providers. Our platform unifies lead management, automated insurance verification, and referral management system healthcare capabilities into one powerful solution built specifically for behavioral health organizations. Whether managing a single facility or a multi-location network, Navix gives admissions coordinators, marketing directors, and operations leaders the tools needed to convert leads faster, optimize marketing spend, and make data-driven decisions.

Frequently Asked Questions (FAQs)

Most organizations go live within 2-4 weeks. Implementation includes a kickoff call, custom CRM configuration, data migration, integration setup, team training, custom report creation, and dedicated go-live support during your first week.

Absolutely. Navix CRM is fully HIPAA compliant and SOC 2 Type II certified. We undergo annual security audits, maintain encrypted data transmission and storage, provide detailed audit logs, offer role-based access controls, and execute Business Associate Agreements with all customers. Your patient data is protected with bank-level security.

Yes. Navix supports organizations with multiple programs, levels of care, or facilities. Manage residential treatment, IOP, PHP, detox, sober living, and outpatient programs all within one system. Each program can have customized admissions workflows, bed availability tracking, and program-specific reporting while corporate leadership maintains visibility across all programs.

All customers receive email and phone support during business hours (7am-7pm ET, Monday-Friday). Professional and Enterprise customers receive priority support with faster response times and dedicated Customer Success Managers. We offer 24/7 emergency technical support for system-critical issues, averaging 2-hour response times for non-urgent inquiries and 15-minute response for urgent issues.