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Behavioral Health CRM · Included with every Navix plan

Stop losing patients to slow admissions.

From first inquiry to bed assignment — one pipeline, one record. The VOB Agent verifies coverage in minutes, leads route themselves, and every admission maps back to the channel that earned it.

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  • 60%shorter time-to-admit
  • 4mmedian VOB turnaround
  • 1record from inquiry to bed
  • HIPAA Compliant
  • 42 CFR Part 2
  • BAA-Ready
  • SOC 2 Type II
The pain

Your admissions team is buried in manual work.

Spreadsheets, payer hold music, and unattributed ad spend — the three places admissions revenue quietly leaks. Navix CRM closes all three loops with the same record the EMR runs on.

01Manual

VOB on hold for hours.

Coordinators stuck on payer phone trees while a patient in crisis waits for a bed. Every minute on hold is a minute of risk you don’t need to carry.

  • Payer hold time
  • Manual entry
  • Re-keying
02Leaky

Referrals slip through.

Spreadsheets, sticky notes, and inbox threads aren’t a system. Follow-ups get missed, leads cool off, and the people who needed help most go elsewhere.

  • Lost follow-ups
  • No SLA
  • No source-of-truth
03Blind

ROI is a guessing game.

Thousands spent on Google, partners, and outreach — but no clean line from spend to admission. Leadership operates on hunches, not the funnel.

  • No CPA
  • No channel ROI
  • No funnel view
  • 60%shorter time-to-admission with automated workflows
  • 1dashboard for the entire admissions pipeline
  • 100%true cost-per-admission by marketing channel
  • 0extra license — included with every Navix plan
What’s included

Purpose-built admissions CRM — free with Navix.

Convert faster. Manage smarter. Grow confidently. No separate license, no per-seat add-on — every capability ships with the Navix platform on day one.

  • Spotlight

    VOB Agent verifies in minutes, not hours.

    The verification-of-benefits agent pulls eligibility, assembles what payers need, and returns clean coverage data — without your team waiting on hold. Hands the result back to the coordinator with the next action prefilled.

    • 270 / 271
    • In-network check
    • Cost-share
    • Pre-cert prep
  • Pipeline

    Lead & referral intake.

    Centralized intake from every channel — forms, calls, partner referrals, alumni — with intelligent routing and automated nurture so no follow-up gets missed.

    • Smart routing
    • Nurture sequences
    • SLA reminders
  • Attribution

    True cost per admission.

    Every channel, every campaign, every partner — mapped to actual admits. Kill what doesn’t convert. Double down on what does.

    • Channel ROI
    • CPA by source
    • UTMs
  • Multi-site

    One pipeline, every location.

    Single network or multi-state — one CRM with role-based visibility across sites.

    • RBAC
    • Per-site queues
  • Analytics

    Real-time pipeline view.

    Conversion, source quality, and team performance — live, not next week.

    • Funnel
    • Source quality
    • Leaderboard
  • Call tracking

    Native call attribution.

    CallTrackingMetrics and CallRail wired in. Inbound calls auto-route, record, and attach to the lead.

    • CTM · CallRail
    • Auto-route
  • Integrated

    Same record as the EMR.

    From inquiry to bed assignment in one chart. No duplicate entry, no handoff lag, no separate login.

    • Open API
    • Webhooks
  • 60%faster time-to-admission
  • 4mmedian VOB turnaround
  • 1CRM, every location
  • 0added per-seat fees
Attribution

Every admission, mapped to the channel that earned it.

Calls, forms, referrals, partners, alumni — stitched into one funnel with true cost-per-admission. Stop guessing which channel earns its budget. Decide on the data.

01Best ROI

Clinical referrals

Partner networkTrending up
6422
34.4%
$98spend $2,156
02

Google · Search

Paid acquisition · branded + non-brandTrending up
14218
12.7%
$612spend $11,016
03

Alumni & families

Earned · self-refTrending up
3814
36.8%
$54spend $756
04

Direct · brand

OrganicHolding
7111
15.5%
$0spend $0
05

Interventionists

Pro referralsTrending up
219
42.9%
$120spend $1,080
06

Meta · Social

Paid socialUnderperforming
966
6.3%
$1,840spend $11,040
Blended · last 30 days
43280
18.5%$616 avg
See your full funnel on a real demo pipeline
Trusted by behavioral health teams nationwide

See Navix on a real admissions pipeline.

Schedule a demo and we’ll walk you through the CRM with live VOB, attribution, and pipeline data — not slideware.

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