Lead and Referral Management That Never Drops the Ball

Your referral management system healthcare needs to handle complexity without creating chaos. Navix provides full pipeline visibility with color-coded stages, customizable workflows, and drag-and-drop simplicity. See every lead from inquiry to admission in one unified dashboard.

Intelligent lead routing automatically assigns new inquiries based on program type, bed availability, insurance type, and location. No more manual sorting or delayed responses. Navix ensures the right coordinator gets each lead immediately, improving response times and conversion rates.

Track every referral source - physician networks, alumni, detox centers, sober living facilities, and professional partners. Measure referral quality and conversion rates to nurture your most valuable relationships. Our mobile app keeps coordinators connected whether they're at networking events, visiting partners, or working remotely.

Automated Insurance Verification That Saves Hours Daily

Insurance verification shouldn't take 2-4 hours per patient. Our automated insurance verification software connects with 1,200+ payers for real-time eligibility checks. Get detailed benefits breakdowns - in-network versus out-of-network rates, deductibles, co-insurance, out-of-pocket maximums, and pre-authorization requirements - in minutes instead of hours.

Once verification completes, Navix automatically triggers the next steps: scheduling assessments, sending financial agreements, and coordinating transportation. No manual handoffs means no delays. VOB data flows directly into your billing system, reducing claim denials and accelerating reimbursement.

Campaign Performance Tracking That Proves Marketing ROI

Marketing directors need concrete data, not vague metrics. Navix provides multi-channel attribution across Google Ads, Meta advertising, organic search, referral partners, events, and direct mail. Calculate your true cost per admission by channel and campaign. Compare Google Ads performance against referral partnerships and organic traffic to make informed budget decisions.

UTM parameter tracking captures performance down to individual ad campaigns, keywords, and landing pages. Test messaging variations and optimize continuously. Not all leads are equal - Navix tracks lead quality metrics like show rates, conversion rates, length of stay, and insurance acceptance rates by source, helping you invest in channels that deliver high-intent, high-value patients.

Multi-Location Management Built for Growth

Managing multiple facilities shouldn't mean juggling separate systems. Navix provides enterprise-level oversight with location-specific flexibility. View aggregate performance across all locations in real time - admissions volume, conversion rates, average time-to-admission, and team productivity.

Customize admissions workflows, VOB requirements, and team permissions by location while maintaining corporate visibility. Support residential, IOP, PHP, detox, and sober living programs within one system. Generate executive reports that roll up data from every location for board presentations and investor reporting. Role-based permissions ensure appropriate access for corporate leadership, regional directors, facility administrators, and front-line staff.

Analytics That Drive Better Decisions

Transform admissions data into actionable insights. Monitor conversion rates by referral source, lead type, insurance carrier, and admissions coordinator. Identify exactly where leads drop off in your funnel. Set benchmarks and track improvement over time.

Measure team productivity - calls made, emails sent, follow-ups completed, conversions achieved. Identify coaching opportunities and recognize top performers. Use historical data to predict patient length of stay based on insurance type, program level, and clinical presentation, optimizing bed utilization and revenue forecasting.

Build custom dashboards tailored to your leadership team's priorities. Track census, pipeline health, referral partner activity, marketing ROI, or any combination of metrics. Schedule automated reports for weekly, monthly, or quarterly delivery.