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Same-day response on most inquiries. Multiple ways to reach us depending on what you need — email, phone, or a dedicated CSM for enterprise.
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Three channels. One team. Pick whatever's convenient.
We don't route you through a phone tree or a chatbot. Every message lands in front of someone who can actually solve it.
01 EMAIL SUPPORTsupport@navixhealth.comBest for non-urgent issues — account questions, how-tos, feature requests. We read every message and route to the right human inside a single workday.
02 PHONE SUPPORT(855) 490-1982For urgent issues affecting your live operations — failed sync, login lockout, scheduled go-live. Skip the form and talk to a real engineer or success lead.
03 CUSTOMER SUCCESSContact your CSMEnterprise customers have a dedicated CSM channel for strategic questions — roadmap reviews, expansion planning, workflow design, and quarterly business reviews.
The fastest path to an answer is often right here.
Our knowledge base spans product, pricing, AI, compliance, implementation, clinical workflow, and migration. Skim it before the form — most teams find what they need in under a minute.
MOST POPULAR01 89+questions answeredFAQ
Product, pricing, AI, compliance, implementation, and migration. The fastest place to find an answer is often there first.
Browse FAQREFERENCE02 120+behavioral health termsGlossary
ASAM levels of care, billing codes, clinical workflows, and Navix-specific terminology — defined plainly with cross-links to product surfaces.
Open GlossaryPLAYBOOKS03 30+operator guidesGuides
Step-by-step playbooks for facility leadership: migration weekend, audit prep, AI scribe rollout, RCM tuning, and clinical adoption.
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Browse the answers we get most often, or send a note straight to the team. Either way — same humans, same workday.
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