SMS Notifications
Navix Health uses SMS text messaging to help treatment facilities and their care teams stay connected with clients through timely, relevant notifications.
What Messages We Send
Navix Health may send the following types of SMS notifications:
- Appointment reminders and scheduling updates
- Telehealth session links
- Account and security notifications
How You Opt In
SMS notifications are entirely optional. To receive text messages from Navix Health, users must:
- Navigate to Notification Preferences within their Navix account settings
- Enable SMS notifications
- Verify their mobile phone number
- Acknowledge and accept the SMS consent disclosure
No SMS messages will be sent without completing this opt-in process.
How to Opt Out
You can stop receiving SMS messages at any time by:
- Replying STOP to any Navix Health text message
- Disabling SMS notifications in your Notification Preferences within the Navix app
Opt-out requests are processed immediately.
Additional Information
- Message frequency varies based on your account activity and notification preferences.
- Message and data rates may apply depending on your mobile carrier and plan.
- For questions or support, contact us at [support email/phone] or reply HELP to any message.
- View our Privacy Policy and Terms of Use for more information.
