SMS Notifications

Navix Health uses SMS text messaging to help treatment facilities and their care teams stay connected with clients through timely, relevant notifications.

What Messages We Send

Navix Health may send the following types of SMS notifications:

  • Appointment reminders and scheduling updates
  • Telehealth session links
  • Account and security notifications

Screenshots of the SMS opt-in consent flow shown to users in Navix Health account settings. The checkbox is unchecked by default and requires user action to enable SMS notifications.

How You Opt In

By enabling SMS notifications, you agree to receive service-related text messages about appointments and account activity (e.g., reminders, scheduling updates, telehealth links). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

SMS notifications are entirely optional. To receive text messages from Navix Health, users must:

  • Navigate to Notification Preferences within their Navix account settings
  • Review and check the SMS consent checkbox with full TCPA disclosure language
  • Confirm ownership of the mobile number by checking a second consent checkbox
  • Enter mobile phone number and request a verification code
  • Enter the 6-digit OTP to verify the number and activate SMS notifications
  • Privacy Policy, Terms of Services, and SMS Help links are accessible within the opt-in section

No SMS messages will be sent without completing this opt-in process.

How to Opt Out

You can stop receiving SMS messages at any time by:

  • Replying STOP to any Navix Health text message
  • Disabling SMS notifications in your Notification Preferences within the Navix app

Opt-out requests are processed immediately.

Additional Information

  • Message frequency varies based on your account activity and notification preferences.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • For questions or support, contact us at support@navixhealth.com / (831)604-1827 or reply HELP to any message.
  • View our Privacy Policy and Terms of Use for more information.