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Compliance · SMS Notifications

SMS Notifications.

Navix Health uses SMS text messaging to keep treatment facilities and their care teams connected with clients through timely, relevant notifications — appointment reminders, telehealth links, and account alerts. All SMS is HIPAA-aware: protected health information is never sent over SMS.

Frameworks
TCPA · HIPAA · CTIA
Opt-out
Reply STOP
Help
Reply HELP
Rates
Msg & data may apply
How to opt inHow to opt out
01

What Messages We Send

Navix Health sends only service-related SMS — tied to appointments, telehealth, and account activity. We do not send marketing texts.

Appointments

Appointment reminders & scheduling updates

24-hour reminders, reschedule confirmations, no-show follow-ups.

Telehealth

Secure telehealth session links

Tokenized join links delivered minutes before scheduled sessions.

Account

Account & security notifications

OTP verification, login alerts, and account-level activity.

02

How You Opt In

By enabling SMS notifications, you agree to receive service-related text messages about appointments and account activity (e.g., reminders, scheduling updates, telehealth links). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

  1. 01

    Open Notification Preferences

    Navigate to Notification Preferences within your Navix account settings.

  2. 02

    Review TCPA disclosure

    Check the SMS consent box with full TCPA disclosure language presented inline.

  3. 03

    Confirm number ownership

    Check a second consent box confirming you own the mobile number being enrolled.

  4. 04

    Enter mobile number

    Provide your mobile phone number and request a 6-digit verification code.

  5. 05

    Verify with OTP

    Enter the 6-digit code to verify the line and activate SMS notifications.

Privacy Policy, Terms of Service, and SMS Help links are accessible within the opt-in section of your account.

03

Sample Messages

Representative copy for each category. Real messages are templated, audited, and contain no PHI.

Reminder9:02 AM

Navix Health: Reminder — your appointment with Dr. Patel is tomorrow at 10:00 AM. Reply C to confirm, R to reschedule. STOP to opt out.

Telehealth1:54 PM

Navix Health: Your telehealth session starts at 2:00 PM. Join: nvx.health/j/8H4P2 (link expires in 30 min). HELP for help.

Security8:41 PM

Navix Health: Your verification code is 482910. Do not share. Code expires in 10 min.

04

How to Opt Out

You can stop receiving SMS messages at any time. Opt-out requests are processed immediately.

ReplySTOP

Reply STOP to any Navix Health text message to immediately unsubscribe that number.

In-appDisable in Settings

Disable SMS notifications in Notification Preferences within the Navix app.

ReplyHELP

Reply HELP to receive support contact details and a link to this page.

05

Additional Information

Message frequency varies based on your account activity and notification preferences.

  • Standard message and data rates may apply per your mobile carrier.
  • We do not share mobile information with third parties for marketing purposes.
  • All SMS communications are HIPAA-aware — protected health information is never sent over SMS.
06

Questions

Reach support if you have questions about SMS notifications, consent, or our privacy practices.

Email
support@navixhealth.com
Phone
855-490-1982 · Mon–Fri 9am–5pm PST
Related
Privacy Policy · Terms of Use

Navix Health Inc. — SMS Notifications Disclosure · Reviewed May 14, 2026.